{"id":6688,"date":"2025-10-21T10:02:21","date_gmt":"2025-10-21T08:02:21","guid":{"rendered":"https:\/\/www.euskalit.net\/semana\/?post_type=acto&#038;p=6688"},"modified":"2025-10-22T08:27:27","modified_gmt":"2025-10-22T06:27:27","slug":"nola-kudeatu-bezeroaren-esperientzia-metodologia-eta-esperientziak","status":"publish","type":"acto","link":"https:\/\/www.euskalit.net\/semana\/eu\/acto\/nola-kudeatu-bezeroaren-esperientzia-metodologia-eta-esperientziak\/","title":{"rendered":"Nola kudeatu bezeroaren esperientzia: metodologia eta esperientziak"},"content":{"rendered":"<h3><span style=\"color: #2e7d67;\">21Kudeaketa aurreratuaren elementua<\/span><\/h3>\n<p>Bezeroak (gogobetetzea, segmentazioa, ekoizpena eta banaketa, hobetzeko metodologiak, hala nola 5S, lean manufacturing, hornitzaileen kudeaketa, ziurtagiriak&#8230;)<\/p>\n<h3><span style=\"color: #2e7d67;\">Edukia<\/span><\/h3>\n<p>Se presentar\u00e1 la Gu\u00eda para la mejora de la gesti\u00f3n de la Experiencia de cliente, as\u00ed como 4 buenas pr\u00e1cticas del grupo de Experiencia de cliente de EUSKALIT.<\/p>\n<h3><span style=\"color: #2e7d67;\">Programa<\/span><\/h3>\n<p><strong>&#8211; Bezeroaren Esperientzia Taldearen <\/strong>aurkezpena. EUSKALIT<\/p>\n<p><strong><em>&#8211; Bezeroaren esperientzia hobetzeko gida<\/em><\/strong>\u00a0aurkeztea. Gida hau garatu duten taldekideek elementuak azalduko dituzte:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Estrategia eta emaitzak<\/li>\n<li>Barne-kultura<\/li>\n<li>Behaketa eta entzutea<\/li>\n<li>Diseinua eta hobekuntza<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&#8211; Jardunbide egokiak:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>IMQ<\/strong>\u00a0(Bezero-esperientziaren eta hedapenaren estrategia)<\/li>\n<li><strong>Preoca<\/strong> (Customer Toolkit)<\/li>\n<li><strong>Eroski<\/strong>\u00a0(Bezeroaren esperientziaren errentagarritasuna, datuak eta itzulkin ekonomikoa)<\/li>\n<li><strong>A&amp;B Bioteknologiako laborategiak<\/strong>\u00a0(jasangarritasunak bezeroaren esperientziari egiten dion ekarpena)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&#8211; Itxiera eta kafea<\/p>\n","protected":false},"featured_media":6375,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"entidad-organizadora":[],"palabra-clave":[],"sector":[],"class_list":["post-6688","acto","type-acto","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nola kudeatu bezeroaren esperientzia: metodologia eta esperientziak - Semana Europea de la Gesti\u00f3n Avanzada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.euskalit.net\/semana\/eu\/acto\/nola-kudeatu-bezeroaren-esperientzia-metodologia-eta-esperientziak\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nola kudeatu bezeroaren esperientzia: metodologia eta esperientziak - Semana Europea de la Gesti\u00f3n Avanzada\" \/>\n<meta property=\"og:description\" content=\"21Kudeaketa aurreratuaren elementua Bezeroak (gogobetetzea, segmentazioa, ekoizpena eta banaketa, hobetzeko metodologiak, hala nola 5S, lean manufacturing, hornitzaileen kudeaketa, ziurtagiriak&#8230;) Edukia Se presentar\u00e1 la Gu\u00eda para la mejora de la gesti\u00f3n de la Experiencia de cliente, as\u00ed como 4 buenas pr\u00e1cticas del grupo de Experiencia de cliente de EUSKALIT. 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