Submission Document's Criterions OVERVIEW Criterion 1:   LEADERSHIP Criterion 2:   POLICY AND STRATEGY Criterion 3:   PEOPLE MANAGEMENT Criterion 4:   RESOURCES Criterion 5:   QUALITY SISTEMS AND PROCESSES Criterion 6:   CUSTOMER SATISFACTION Criterion 7:   PEOPLE SATISFACTION Criterion 8:   IMPACT ON SOCIETY Criterion 9:   BUSINESS RESULTS